99.999% is not 100%. Does your contact center solution stack up?

© 2021 Edify. All rights reserved.

"Edify's competitive advantage derives from its natively built technology... it enables real-time interaction and connects all enterprise functions for viable omnichannel interactions."

"The new generation of platform-based contact center infrastructure solutions position organizations to deliver a consistently outstanding CX."

When AWS Virginia went down in 2020, services provided by Talkdesk, Twilio, and Genesys were interrupted. 

Edify’s was not. 

True multi-cloud doesn’t have an address.

We Power Customer and Agent Love

At last, a solution that combines CCaaS with UCaaS and CPaaS for a one-window path to the CX future. The time for employees to love work and customers to love companies is here. And finally, so are the tools. Edify is suitable for even the most regulated industries since it’s HIPAA, PCI, SOC2 Type 1 compliant.

We are Edify. And we’re customers, too.

Multi-Cloud Architecture

By architecting our entire technology stack to run on multiple clouds simultaneously, we eliminated reliance on any single provider or instance. Multi-cloud means peace of mind for your customer's mission-critical contact center and business communications.

Edify has the only 100% real-time, geo-distributed, cloud-native solution. With global availability & real-time redundancy across dozens of data centers, Edify Huddle CX has no single point of failure. 

Global Availability

100% Uptime SLA

Never worry about downtime - let alone paying for it - ever again. Your customers enjoy the industry's highest and most inclusive SLA, backed by Edify's unique 10x financial guarantee. 

2021 Edify Brochure (Download)

FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications (Read More)

Google Names Edify a Chrome Enterprise Recommended Partner for Contact Center (Read More)

About Edify


Don't just take our word for it. Here's what the experts are saying: 

  • Contact Center (CC): Meet customers across channels within a single interaction 

  • Unified Communications (UC): Company-wide team collaboration from all corners of the globe with one-click voice, chat, and video

  • Communication Platform (CP): Third-party integrations, customizable open APIs, and built-in telecom 

  • No-Code Workflows: One drag-and-drop tool to replace IVR, IVA, RPA, and more

Edify unites multiple products in one intuitive, brilliant solution. 

Let's talk.